HS Brands International
HS Brands International is hiring Mystery Shoppers across multiple cities in Qatar. This is a part-time, freelancing employment perfect for those who are detail-oriented and love watching customer service surroundings. The position offers flexible scheduling and performance-based compensation. Mystery Shoppers are responsible for reviewing retail outlets, restaurants, and service providers, following project parameters, and delivering thorough reports. No prior experience is necessary, however applicants must exhibit exceptional observation and writing abilities. Fluency in English or Arabic is desirable.
About HS Brands International
HS Brands International is a global leader in mystery shopping, brand protection, and customer experience assessments. The firm works in over 100 countries and partners with large multinational companies to improve service quality and operational compliance. With an emphasis on integrity, openness, and accuracy, HS Brands offers clients with actionable insights based on genuine consumer experiences. HS Brands International’s aim is to produce demonstrable improvements to customer happiness and brand success.
Job Title
Mystery Shopper
Responsibilities
- Conduct mystery shopping trips to designated retail, hotel, and service sites.
- Evaluate and report on cleanliness, customer service, and product/service quality.
- Follow thorough project-specific instructions supplied by the firm.
- Observe and document staff behavior and interaction quality.
- Submit evaluation reports through the company platform in a timely manner
- Maintain secrecy and neutrality throughout visits.
- Ensure all tasks are performed accurately and objectively.
- Participate in training sessions if required for specific clients.
- Provide photos or receipts as part of some project requirements.
- Respond to follow-up queries about submitted reports.
- Maintain continuous communication with project coordinators.
- Verify that evaluation criteria align with actual customer experience.
- Represent the company professionally during all assignments.
- Manage assignment schedules independently.
- Adapt to varying evaluation scenarios and environments.
Requirements and Qualifications
Education
No formal education required. High school diploma is a plus.
Experience
No prior experience necessary. Previous customer service or retail experience is advantageous.
Skills
- Strong attention to detail.
- Good writing and reporting skills.
- Time management and punctuality.
- Discretion in evaluating businesses without revealing identity.
- Ability to follow instructions accurately.
- Comfortable using mobile apps and digital reporting tools.
Knowledge
- Basic understanding of retail and customer service environments.
- Familiarity with brand behavior and service expectations.
- Awareness of consumer rights and fair treatment.
- Ability to assess both tangible and intangible service aspects.
- Understanding of confidentiality in third-party evaluations.
- Cultural sensitivity when evaluating service experiences in Qatar.
Applicant Location
On-site in Doha and surrounding cities. Freelancers must reside in Qatar.
Application Procedure
- Find the Job You Want.
- Tap the “Apply Now” button.
- Fill in Your Details and Upload Your Resume.
- Hit Submit and You’re Done!
- Wait for the employer to contact you.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.
