Operator W3Global Japan

The Operator role at W3Global in Japan is a full-time, onsite job perfect for someone who enjoys helping customers and keeping things on track. This position involves taking care of booking and cancellation requests, managing guest details, and answering questions from property hosts. Candidates should have some call centre or customer support experience, be handy with basic computer tasks, and be ready for shift work between 8:00 AM and 9:00 PM. The job offers a fair salary, minimal overtime (0–5 hours a month), and a chance to grow with a global consulting firm. Reporting to the team lead, it’s a great opportunity for someone who thrives in a busy, client-focused setting.

About W3Global

W3Global is a top-tier consulting firm that helps businesses in industries like hospitality, tech, and manufacturing reach their goals. With over 15 years in the game and a team of 501–1,000 staff, W3Global offers services from strategy planning to talent acquisition. In Japan, the company runs a tight operation, focusing on delivering great results while keeping the workplace supportive. W3Global is all about innovation and helping clients succeed, making it a solid spot for career growth. 

Job Title

Operator

Responsibilities

• Handle booking and cancellation requests with accuracy and care.
• Answer 15–25 phone calls a day, sorting out guest inquiries quickly.
• Keep guest details and support records up to date in the database.
• Help property hosts with questions about their listings.
• Enter data carefully to keep everything organised and error-free.
• Tackle general admin tasks to support the team’s flow.
• Double-check booking details to avoid any slip-ups.
• Offer hosts tips to improve their property listings.
• Log call details and support notes for tracking purposes.
• Fix small issues fast to keep customers happy.
• Work 8-hour shifts (with a 1-hour break) between 8:00 AM and 9:00 PM.
• Stay professional and approachable on every call.
• Pitch in to meet the team’s service quality targets.

Requirements

Education

• A high school diploma or equivalent is all that’s needed to apply.
• A certificate in customer service or admin work is a nice bonus.

Experience

• 1 year in a call centre or customer support job is preferred, in any industry.
• No experience required if you’re organised and eager to learn.
• Some background in data entry or admin tasks is a plus.

Skills

• Good with basic computer tasks, like touch typing and data entry.
• Clear and friendly when talking or emailing customers.
• Solid organisational skills to handle multiple tasks at once.
• Able to stay calm and professional when things get busy.
• Team player who works well with others on shift.
• Flexible to work varying shifts from 8:00 AM to 9:00 PM.

Knowledge

• Basic know-how of customer service processes and best practices.
• Familiarity with booking or reservation systems is handy.
• Understanding of how to manage databases for accurate records.
• Awareness of hospitality or property management basics.
• Strong Japanese for customer interactions and paperwork.
• Decent English for internal communication and data tasks.

Applicant Location

This role is onsite at W3Global’s facility in Japan (specific location to be confirmed during the application process). Applicants must be local or willing to relocate.

Application Procedure

• Find the Job You Want.
• Tap the “Apply Now” button.
• Fill in Your Details and Upload Your Resume.
• Hit Submit and You’re Done!
• Wait for the employer to contact you.

Note

If you are shortlisted for a job, you will get an email related to the test and interview schedule at your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.

Disclaimer

We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.