Officer Retention Support First Abu Dhabi Bank UAE

First Abu Dhabi Bank is hiring for a full-time Officer – Retention Support at its Khubeirah Branch in Abu Dhabi. The role focuses on issuing the letter of responsibility and ensuring that the process goes smoothly from beginning to end. This involves regular interaction with different departments, reviews customer requests and ensures that each document is handled properly. The job is suitable for someone who is organized, understands bank systems and likes to handle papers and internal processes.

About FAB

First Abu Dhabi Bank (FAB) holds its place as the UAE’s largest bank and one of the most secure financial institutions worldwide.It plays an important role in running innovation in banking services, and provides strong prices to customers, communities and investors. The bank is headquartered in Abu Dhabi and operates in many international markets. With the obligation to integrity and flexibility, FAB continues to shape the future of banking in the region.

Job Title

Officer – Retention Support

Responsibilities

• Prepare and issue liability letters requested by customers.
• Review all the letter details — names, numbers, and formats — to match what’s been asked.
• Talk to different teams (like CAD, branches, and support units) to move things forward.
• Use internal systems to update the letter’s status and save records.
• Sign off on letters using authorized privileges when required.
• Help organize records, whether physical or digital.
• Coordinate with the mail department so customers get their letters on time.
• Respond to follow-up questions or concerns about issued letters.
• Take care of any issues that pop up and find the right fix.
• Pay attention to deadlines and keep things on track.
• Be the go-to person for letter-related processes within the retention unit.
• Learn as you go—staying updated on banking products, campaigns, or system changes.
• Handle customer data with care and professionalism.

Requirements

Education

Diploma or degree in business, banking, or something closely related

Experience

2+ years in a banking role — ideally something involving documents, service, or internal processing

Skills

• Comfortable with internal systems
• Good with words — both writing and speaking
• Able to stay focused and detail-oriented, even with repetitive tasks
• Know how to work in a team and support others
• Confident in dealing with both internal teams and external customers

Knowledge

• How liability letters work in banking
• Basic banking products and the rules around them
• The steps involved in customer retention processes
• Internal tracking or recordkeeping methods
• What it takes to meet compliance and service timelines

Applicant Location

The job is on-site at FAB’s Khubeirah Branch in Abu Dhabi. Candidates must currently reside in the UAE.

Application Procedure

• Find the Job You Want.
• Tap the “Apply Now” button.
• Fill in Your Details and Upload Your Resume.
• Hit Submit and You’re Done!
• Wait for the employer to contact you.

Note

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Disclaimer

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