Customer Support Officer Kwong Ngee Engineering Singapore

This role’s all about staying organized and keeping things moving. Based in Singapore, you’ll be the person making sure customer requests don’t get lost in the shuffle. You’ll talk to clients, jot down what they need, and then pass that along to the teams handling the work. You’ll also be helping with schedules and keeping records up to date. If you’re good at handling calls, writing things clearly, and following up without needing reminders, this might be a great fit. It’s a full-time role, Monday to Saturday (half-day). You’ll be using Microsoft Office and working closely with both internal staff and subcontractors.

About Kwong Ngee Engineering

Kwong Ngee Engineering has been around for more than 50 years, and it’s still going strong. They’re not one of those massive corporations—but they punch above their weight in engineering work. From petrol stations to electrical jobs and emergency fixes, they’ve been a trusted name across Singapore. The company’s been serving both public and private sectors and is registered with BCA. Their work is hands-on and practical. Most of the folks who work there have been with the company a while—and that says something about how they treat people.

Job Title

Customer Support Officer

Responsibilities

• Take customer requests over the phone and email
• Make sure jobs are passed to the right teams
• Update job sheets, timelines, and call logs
• Help with daily scheduling and follow-ups
• Keep records tidy and up to date
• Talk to subcontractors and track work orders
• Handle basic admin tasks as needed

Requirements and Qualifications

Education

• O-Level, N-Level, or Diploma
• Training in admin or business support is helpful

Experience

• Worked in a customer service or admin job before? That’s a plus
• Any time spent in engineering or construction support is even better

Skills / Knowledge

• Know your way around Microsoft Word and Excel
• Can manage tasks without needing to be reminded
• Good with people—polite, clear, and confident on the phone
• Detail-oriented, especially when entering or updating data
• Can work a 5.5-day week

Applicant Location

Open to applicants already based in Singapore with the right to work legally.

Application Procedure

• Find the Job You Want.
• Tap the “Apply Now” button.
• Fill in Your Details and Upload Your Resume.
• Hit Submit and You’re Done!
• Wait for the employer to contact you.

Note

If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.

Disclaimer

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