Customer Service Representative at Sharaf DG UAE

There’s a full-time opening in Dubai for someone with a knack for dealing with people. The job? Customer Service Representative for Sharaf DG, working mainly on Etisalat products. You’ll be chatting with customers, walking them through mobile and internet plans, solving issues when things go wrong, and making sure they leave happy. It helps if you’ve worked in a call center or customer-facing job before. You’ll need to think fast, stay calm under pressure, and be okay working some weekends.

About Sharaf DG

Sharaf DG is a big name across the UAE, known for electronics, gadgets, and now also in telecom services. The company’s been around for years and has partnered with major players like Etisalat. It runs a fast-paced retail and service setup, and the team values energy, responsibility, and good vibes at work. Want to know more?

Job Title

Customer Service Representative

Responsibilities

• Talk to customers and explain Etisalat mobile or internet plans
• Listen closely and suggest what fits their needs best
• Handle questions and sort out common complaints
• Follow up when needed to make sure problems get fixed
• Note down customer details and call notes properly
• Suggest extra products or upgrades when it makes sense
• Help customers at the counter or on the phone
• Stay calm with tough calls and keep things polite
• Flag frequent problems or customer feedback to your lead
• Keep up with new offers and changes in packages
• Work closely with your team during busy times
• Stick to the company’s process for returns or issues
• Be willing to help out beyond just your shift if needed
• Be ready to work evenings or weekends when required
• Keep the service desk neat and ready for the next shift

Requirements and Qualifications

Education

Degree preferred but not a deal-breaker

Experience

Around 1 year in customer care, call centers, or front desk roles

Skills

• Speaks clearly and listens well
• Stays cool under pressure
• Can type and talk at the same time
• Friendly with a helpful attitude
• Can work well with others
• Good with multitasking

Knowledge

• Familiar with telecom products or mobile plans
• Knows how to manage calls professionally
• Understands how to log issues in a system
• Can handle tough conversations politely
• Understands service and upselling basics
• Can navigate CRM or basic office software

Applicant Location

This role is on-site, based in Dubai, UAE.

Application Procedure

• Find the Job You Want.
• Tap the “Apply Now” button.
• Fill in Your Details and Upload Your Resume.
• Hit Submit and You’re Done!
• Wait for the employer to contact you.

Note

If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.

Disclaimer

We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.