Captain Club Rotana Hotels And Resorts UAE

A post is vacant for a Club Rotana Captain at a top premium resort in Abu Dhabi This job includes taking care of the executive floor and lounge area and providing high-quality, attentive service to guests The person who gets the job will be in charge of a small staff and make sure that every visitor gets great service during their stay. To get this job, you need to have worked in both the front office and food service and have a good grasp of hotel systems.

About Saadiyat Rotana Resort & Villas

Saadiyat Rotana Resort & Villas is a five-star beachfront resort located on Abu Dhabi’s Saadiyat Island The resort is known for combining modern Arabian style with high-end amenities, making for an amazing hospitality experience Here’s what I found. it has beautiful rooms and suites, private villas, fine dining options, and club rotana services that are only available to premium guests This resort is part of the Rotana Hotels group and is dedicated to making sure that both business and leisure tourists have a great time it’s one of the best hospitality companies in the area because it cares about making guests happy, providing great service, and helping employees grow.

Job Title

Captain – Club Rotana.

Responsibilities

• Oversee daily operations on Club Rotana floors and lounge.
• Ensure high visitor satisfaction by offering tailored services.
• Assist with guest check-ins, preferences, and special requests.
• Maintain current knowledge of hotel services, discounts, and local attractions.
• Keep an eye on how well workers are doing their jobs and help them learn when they need it..
• Check the guest arrivals and VIP lists, and get the amenities ready.
• Respond quickly to guest inquiries and resolve issues.
• Maintain cleanliness, order, and ambiance of the executive lounge.
• Communicate with other departments to ensure seamless operations.
• Track supplies, manage inventory, and report shortfalls.
• Stay available during busy periods and guest interactions.
• Take feedback from guests and suggest service improvements.
• Coordinate with housekeeping for guestroom readiness.
• Support administrative tasks linked to Club Rotana operations.
• Follow safety, grooming, and hospitality protocols.

Requirements and Qualifications

Education

Diploma or degree in Hospitality, Hotel Management, or a related field

Experience

2 to 4 years in hotel front office or food and beverage services

Skills

• Confident communication and guest-handling skills
• Team supervision and support
• Strong knowledge of Opera or similar hotel software
• Organizational and multitasking abilities
• Good decision-making and leadership traits

Knowledge

• Standards for premium guest service
• Hotel front office operations
• Executive lounge protocols
• Guest feedback and issue resolution
• Local area insights (attractions, dining, transport)
• Company safety and conduct rules

Applicant Location

This is an on-site role based in Abu Dhabi, United Arab Emirates. Relocation may be required.

Application Procedure

• Find the Job You Want.
• Tap the “Apply Now” button.
• Fill in Your Details and Upload Your Resume.
• Hit Submit and You’re Done!
• Wait for the employer to contact you.

Note

If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.

Disclaimer

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